Will I receive the same product that I see in the picture?
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images.
Can I speak to someone regarding an order I've placed?
Absolutely! You can reach out to us on WhatsApp support or email us at sales@wesoulgifts.com with any questions, concerns, or feedback.
How can I track my order?
Once you have placed your order, you can check the status via the tracking link shared with you through WhatsApp/email. Alternatively, you can put your order ID in the track my order section on our website to get updates on when the order is to be delivered.
How long will it take to receive my order?
Standard shipping in north, west and south regions in India would take 3-7 days depending on your pin code. Once an order is placed, you will receive intimation for when your order will be delivered.
Can I return a product?
All products are not returnable. Make sure to check the returns policy on a product when ordering. Consumable products (such as candles and vermicompost), products for babies and kids, and breakable products (such as ceramics, glass, stone) are non-returnable.
For returnable products, a request should be registered within 3 days from purchase. Items must be returned in the same condition in which they were received, be unused, have any tags still attached, and include all the original packaging.
