Refund and Return Policy for WeSoulGifts.com

At WeSoulGifts, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to make the process as smooth as possible.

1. Eligibility for Returns

We accept returns for products purchased directly from WeSoulGifts.com within 14 days of receipt of the product, under the following conditions:

  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Products that are damaged or defective upon arrival are eligible for a full refund or exchange.

Certain items, such as personalized or custom-made products, are non-returnable unless they arrive damaged or defective.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at info@wesoulgifts.com within 14 days of receiving your product. Please provide your order number and a brief explanation of the reason for the return.
  2. Once your return request is approved, we will provide you with instructions on how to return the item.
  3. Ship the product back to us in its original packaging, ensuring that it is securely packed to avoid damage during transit.

The customer is responsible for the cost of return shipping unless the item is defective or not as described.

3. Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

Refunds will be issued for the full purchase price of the item, excluding shipping costs, unless the return is due to our error (e.g., wrong item sent or defective product).

4. Exchanges

If you wish to exchange a product for a different item, please contact us at info@wesoulgifts.com. We will guide you through the exchange process, provided the item meets our return conditions. Please note that availability of replacement items may vary.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or custom-made products.
  • Gift cards.
  • Items purchased during clearance or special promotions (unless defective or damaged).

6. Late or Missing Refunds

If you have not received your refund after we have confirmed its processing:

  • Check your bank account or credit card statement, as it may take some time before the refund is officially posted.
  • Contact your bank or credit card provider. Processing times can vary depending on your financial institution.
  • If you’ve done all of this and still have not received your refund, please contact us at info@wesoulgifts.com.

7. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 7 days of delivery at info@wesoulgifts.com with photographic evidence, and we will arrange for a replacement or refund.

8. Contact Us

For any questions regarding our Refund and Return Policy, feel free to contact us at:

Email: info@wesoulgifts.com

We appreciate your business and want to ensure that your experience with WeSoulGifts is enjoyable and hassle-free. Thank you for shopping with us!